Can I Activate Online

Yes you can activate online, though we will not be able to begin the booking process until your signed Activation Form is received by Travel Certificate Company. All time constraints outlined in the Terms and Conditions still apply. PLEASE make sure your deposit is received by us no later than 30 days from the issue date written on the certificate. Additionally, you will receive a Travel Request Form once activated. At this time you will select your All-Inclusive destination and travel dates. A Travel Agent will call you approximately 60 prior to your requested travel date to beging the booking process.

What areTravel Incentives?

Companies use incentives for two reasons, one is for rewarding behavior. Rewards generally have fewer restrictions and are used to award employees for superior performance, dealers for meeting ordering quotas, and clients for loyalty. The second use is promotional marketing purposes.

Once you have received a reward or a promotional certificate it is important to read thoroughly the terms and condition to understand what you are agreeing to take advantage of the offer.

Additionally you are required to acknowledge your acceptance of those terms and conditions in writing when you activated the certificate.

If you have received a promotional marketing certificate please be aware that what you have received is a certificate that may require deposits, payment of taxes and service charges and or shipping and handling.

Is travel certificate company affiliated with my sponsor?

No. The travel certificate company is not affiliated with the company or person you received your promotional certificate from. It is true we did sell them our product – which can only be fulfilled, based on the Terms outlined on your certificate. PLEASE READ YOUR TERMS. If you are concerned you were told something different than what was outlined in the terms and conditions you may have received the wrong certificate and you need to go back to your sponsor for clarification.

certificate terms & conditions

If you have one of our promotional travel certificates please take the time to review the terms and conditions carefully. Our fulfillment system is automated and it is important that the terms and conditions are followed in the way it is presented to you. If the information you provide is not in the format, incomplete or you have not returned correspondence within the required timeframes, the computer system will automatically place it on hold or it could become void depending on the circumstances. It is our sincere goal to serve you within the terms and conditions printed on the certificate you received. It might be frustrating that you have to adhere to them. But, because of the shear masses of customers we deal with, it is important to streamline the process and that is done through automation. We are not a storefront typical travel agency. You have received a promotional certificate and we will do our best to fulfill your needs and save you money.

Why do I have to pay a deposit?

Most travel certificates require a deposit. Deposits are required to help filter out the thousands that might be interested in a promotional travel offer from the individuals who truly are. It helps to better serve those that are truly going to travel and for us to provide the level of customer care you deserve. In some cases the deposit is required to reserve the hotel to insure that the recipient actually travels. Failure to do so forfeits all funds paid by recipient.

Are there other fees?

Additionally, you may be required to pay for government taxes and any reservation and/or ticketing fees which ever is applicable per your certificate’s terms and conditions prior to booking your travel certificate. We have had, on occasion; participants that have misunderstood and have communicated to us they thought the travel was “FREE”. The travel certificate itself is indeed complimentary. You received this certificate from a company/sponsor who did not charge you for the promotional certificate, which has a value. It was given to you in lieu of your time spent reviewing their products. But, it is important to point out that this is in no way a “FREE” trip. It is true that you did not have to pay for the certificate itself, but, you will be required to pay any deposits, governmental taxes, and any other fees outlined in your certificate terms and conditions. Deposits are required in advance and in the specified time frames. You can refer to your terms and conditions for clarification.

Can I cancel?

Circumstances sometimes change and if at any time prior to booking your promotional trip after you have activated it you find you have a need to cancel, simply request it in writing. If you require a refund after the trip is booked and documents have been printed and in some cases already received you will need to refer to your certificate terms for instructions on how to handle that or call customer service. Each certificate is handled different and in some cased you will not be able to cancel or reschedule, the cruise line companies and airlines determine that not the travel certificate company.